Multi-tenant help desk software with isolated data for every organization
Serve several organizations from a single platform. Each one gets its own workspace, branding, roles and configuration, and its data stays separate.
What is multi-tenant architecture?
A multi-tenant service desk serves several organizations (tenants) from one platform while keeping each tenant's data, configuration and branding separate. Nexus Service Desk is multi-tenant service desk software in which every organization runs in a logically isolated tenant with its own categories, SLAs, workflows and roles, and data is encrypted in transit and at rest.
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Running support for more than one organization is hard
Service providers, groups with several business units and companies supporting multiple clients need to keep each organization separate. Running a separate tool for each one multiplies cost and maintenance.
Multi-tenant service desk software lets you run one platform while every organization keeps its own data, settings and look.
What you get
Multi-Tenant Architecture capabilities
Complete tenant isolation
Every organization operates in a logically isolated tenant with separate data boundaries. No tenant can access another tenant's data.
Per-company configuration
Each organization sets its own categories, SLAs and workflows.
Custom branding
Customize the portal appearance for each organization.
Independent roles
Use role templates with per-tenant overrides, and let organization administrators manage their own users.
Shared infrastructure, independent scaling
Run on shared infrastructure with independent scaling per tenant.
Encrypted data
Data is encrypted in transit and at rest.
How it works
From setup to results in a few steps
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Create the organization
Set up a new tenant with its own workspace.
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Configure it
Define categories, SLA policies, workflows, branding and roles for that organization.
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Invite its team
Add agents and administrators who manage only their own tenant.
Who it's for
Built for teams like yours
Managed service providers
Support several client companies from one platform while keeping their data apart.
Companies with business units
Give each unit its own workspace and configuration under one platform.
Software vendors
Offer customer-specific support portals with custom branding.
FAQ
Multi-Tenant Architecture: common questions
Which service desk software supports multiple organizations?
Nexus Service Desk is multi-tenant, so one platform serves several organizations. Each tenant has its own isolated data, categories, SLAs, workflows, roles and branding.
What does multi-tenant mean?
It means one platform serves multiple organizations, where each organization (tenant) has its own isolated data and configuration.
Is our data isolated from other organizations?
Yes. Every organization operates in a logically isolated tenant, and no tenant can access another tenant's data. Data is encrypted in transit and at rest.
Can each organization have its own branding?
Yes. Each organization can have custom branding, roles and configuration.
Who manages users within a tenant?
Organization administrators manage users, roles and permissions within their own tenant.